Refund policy
Return & Refund Policy
Thank you for shopping with us!
Please read our return and refund policy carefully:
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All sales are final – Due to the nature of our products (personal care and skincare items), we cannot accept returns or exchanges once the product has been opened or used.
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Damaged or incorrect items – If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at ksessetials27@gmail.com with photos of the product and packaging. We will be happy to replace the item or issue a refund.
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Unopened items – Returns of unopened and unused products are accepted within 14 days of delivery. The customer is responsible for return shipping costs.
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Refund processing – Once your return is approved and received, we will issue your refund to the original method of payment within 5–7 business days.
If you have any questions, please contact us at ksessetials27@gmail.com.